THANK YOU for supporting Burro.
If you have any questions, please email us at email@example.com.
How does curbside pick up work?
Please place orders through our online portal. At checkout, you'll have an option to select your shipping preference, which includes options to pickup in store. We will gather items and prepare them for pickup. Orders for pickup requests will usually be ready within 24-48 hours, but may take up to 3 business days from the time the order is placed (if placed on a Friday or Saturday). If you need your order ready before then you could email us at firstname.lastname@example.org and we will get to you ASAP to see if there’s a way to accommodate!
How quickly are online orders processed?
When orders are placed online, we need to facilitate gathering all the items. We assemble the orders Monday through Friday and ship them out within 24-36 hours. There are instances where there are delays due to being sold out of an item, in which case we would contact you ASAP. We do our very best to accommodate all of these requests.
We have been mainly a brick and mortar operation, so while our online orders have increased, delays also sometimes occur due to unforeseen circumstances or issues with the postal services.
Do we offer gift wrapping services?
Every item is wrapped carefully as if it is a gift and item prices are covered. If you would like to add a note, please include this in the “special instructions” section of your cart.
Do you ship internationally?
At this time, we are not shipping internationally.