THANK YOU for supporting Burro.
If you have any questions, please email us at email@example.com.
Are we open for business now that Los Angeles has lifted the ban?
At this time, Burro’s main priority is the safety of our employees, patrons and health care workers; everyone's health remains the most important thing in our decisions to open. As of now, our Malibu location is open for shoppers, with more locations following suit as soon as safely possible. We hope to have all locations open by the first week of July, with some social distancing restrictions in place. We will start with reduced hours of operation once we open. We will be servicing customers Tuesday through Saturday and each location will be open during different hours, so we suggest emailing or calling us to confirm the locations hours of operation.
How does curbside pick up work?
Please place orders through our online portal. At checkout, you'll have an option to select your shipping preference, which includes options to pickup at each store location. Please specify what location you would like the order to be sent to and we will gather items and prepare them for pickup. Orders for pickup requests will usually be ready within 24-48 hours, but may take up to 3 business days from the time the order is placed (if placed on a Friday or Saturday). Please, keep in mind we’re operating with a small team during the Covid-19 Pandemic.* If you need your order ready before then you could email us at firstname.lastname@example.org and we will get to you ASAP to see if there’s a way to accommodate!
How quickly are online orders processed?
Due to the fact that we have locations in Venice, Santa Monica, Malibu and Westlake Village, our processing times are slightly delayed. When orders are placed online, we need to facilitate gathering all the items from each separate location so that we can combine them into one order and get them to you. We gather the orders Monday through Friday and ship them out within 24-72 hours. There are instances where there are delays due to being sold out of an item, in which case we would contact you ASAP. We are doing our very best to accommodate all of these requests.
We have been mainly a brick and mortar operation, so while our online orders have increased, our team still remains small as we navigate through this. Delays also sometimes occur due to unforeseen circumstances or issues with the postal services.
Do we offer gift wrapping services?
Every item is wrapped carefully as if it is a gift and item prices are covered. If you would like to add a note, please include this in the “special instructions” section of your cart.
Do you ship internationally?
At this time, we are not shipping internationally.